RETURNS AND EXCHANGES
EU Consumer Rights
EU consumers have the right to cancel purchases within 14 days of receipt without giving a reason, in accordance with EU Consumer Rights Directive. This right does not apply to:
a) Custom or commissioned artworks
b) Personalised items
c) Digital downloads after access has been provided
Return Conditions
All items are made to order and cannot be returned or refunded. If items arrive damaged as a result of shipping, please contact us immediately with photos so that a claim can be filed with the insurer. In this case, we will ship a new item to you without extra cost. You can keep, gift or donate the damaged item at your discretion.
Damage Claims
Report shipping damage within 48 hours of delivery with photographic evidence. We will work with carriers to resolve damage claims and provide replacements as appropriate.
