Privacy policy
nhiyc.com
Last Updated & Effective: March 2026
1. INTRODUCTION
Nhiyc & The Cool Cats ('we', 'us', 'our') is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website nhiyc.com ('Website') or use our services.
As a business based in the Netherlands, we comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws. This Policy applies to all users regardless of location, with EU residents receiving additional protections as outlined herein.
2. DATA CONTROLLER
The data controller for your personal information is:
Email: legal@nhiyc.com
Business Address: 22H Chasséstraat, 1057JE Amsterdam, The Netherlands
Website: https://www.nhiyc.com
KvK number: 91973090
3. INFORMATION WE COLLECT
3.1 Information You Provide Directly
We collect information you voluntarily provide when you:
- Create an account or membership
- Make a purchase
- Subscribe to our newsletter
- Contact us via forms or email
- Participate in surveys or contests
This may include: name, email address, postal address, phone number, payment information, birth date (for membership benefits), and any messages or content you send us.
3.2 Information Collected Automatically
When you visit our Website, we automatically collect:
- Technical information: IP address, browser type, device information, operating system
- Usage data: pages visited, time spent, click-through rates, referrer URLs
- Cookies and similar technologies (see Section 8)
3.3 Information from Third Parties
We may receive information from:
- Payment processors (transaction confirmations)
- Shipping partners (delivery confirmations)
- Analytics services (anonymised usage statistics)
4. LEGAL BASIS FOR PROCESSING (GDPR)
We process your personal data based on the following legal grounds:
- Contract performance: Processing necessary to fulfil orders, memberships, and services
- Legitimate interests: Website analytics, fraud prevention, customer support
- Consent: Marketing communications, non-essential cookies
- Legal obligations: Tax records, consumer protection compliance
5. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfil orders
- Manage memberships and subscriptions
- Provide customer support
- Send order confirmations and shipping updates
- Send marketing communications (with consent)
- Improve our Website and services
- Comply with legal obligations
- Protect against fraud and security threats
6. INFORMATION SHARING
We do not sell, rent, or trade your personal information. We may share your information with:
6.1 Service Providers
- Payment processors (Stripe, PayPal)
- Shipping companies (DHL, PostNL, etc.)
- Email service providers (for newsletters and transactional emails)
- Web hosting and analytics services
All service providers are bound by strict confidentiality agreements and data processing agreements compliant with GDPR.
6.2 Legal Requirements
We may disclose information when required by law, legal process, or to protect rights, property, or safety.
7. DATA RETENTION
We retain personal data only as long as necessary:
- Account information: Until account deletion + 30 days
- Order data: 7 years (Dutch tax law requirement)
- Marketing data: Until consent withdrawn + processing time
- Website analytics: 26 months maximum
- Membership data: During active subscription + 1 year
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 Essential Cookies
We use essential cookies that are strictly necessary for Website functionality, including shopping cart, login sessions, and security features. These do not require consent.
8.2 Analytics and Marketing Cookies
With your consent, we may use the below or similar:
- Google Analytics (anonymised IP addresses)
- Marketing pixels for retargeting campaigns
- Social media plugins
You can withdraw consent and manage cookie preferences through our cookie banner or browser settings.
9. YOUR RIGHTS (GDPR)
Under GDPR, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate data
- Erasure: Request deletion of your data ('right to be forgotten')
- Restrict processing: Limit how we use your data
- Data portability: Receive your data in machine-readable format
- Object: Opt out of processing based on legitimate interests
- Withdraw consent: For consent-based processing
To exercise these rights, contact legal@nhiyc.com. We will respond within 30 days. You may also lodge complaints with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
10. INTERNATIONAL DATA TRANSFERS
Some service providers may process data outside the EU. When transfers occur, we try our best to ensure adequate protection as minimally required by law through:
- EU Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Certification schemes and codes of conduct
11. DATA SECURITY
We implement appropriate technical and organisational measures to protect your data:
- Secure payment processing (PCI DSS compliant)
- Regular security audits and updates
- Access controls and staff training
- Incident response procedures
12. CHILDREN'S PRIVACY
Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without parental consent. If we discover such collection, we will delete the information immediately.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Material changes will be communicated via email or website notice at least 30 days before taking effect. Continued use after changes constitutes acceptance of the updated policy.
14. CONTACT INFORMATION
For privacy-related questions or to exercise your rights, contact:
Data Protection Contact: legal@nhiyc.com
General Contact: hello@nhiyc.com
Postal Address: 22H Chasséstraat, 1057JE Amsterdam, The Netherlands
Response time: Within 30 days for GDPR requests
© 2026 Nhiyc & The Cool Cats. All Rights Reserved.